Refund policy
Shipping & Delivery Policy
At Gapaz, we proudly ship our handmade swimwear worldwide. Below are the details regarding processing, shipping methods, delivery timeframes, and tracking.
1. Processing Time
All orders are processed within 2 to 5 business days (Monday to Friday), excluding weekends and holidays.
2. Shipping Destinations
We offer worldwide shipping, including to the United States, Europe, and other international destinations.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the shipping option selected.
4. Estimated Delivery Time
Delivery times vary depending on the destination:
-
United States & Canada: 7–15 business days
-
Europe: 10–20 business days
-
South America (outside Brazil): 7–15 business days
-
Asia & Oceania: 15–25 business days
Please note that delays may occur due to customs processing or high seasonal demand.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and instructions on how to monitor your delivery.
6. Duties & Taxes
International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. These fees are not included in the checkout total.
7. Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact our support team at support@gapaz.com.br. We will investigate with the carrier and provide assistance.
8. Incorrect Address
Please ensure your shipping information is correct at checkout. Gapaz is not responsible for packages shipped to incorrectly entered addresses.
9. Contact
If you have any questions about your shipment, please email us at support@gapaz.com.br.